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Privacy Policy

Last updated: 18 September 2026

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1. Introduction

Reforma Café respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or interact with our services.

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Reforma Café is located inside Reforma Club at:

2 Blenheim Terrace
Leeds
LS2 9FJ

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For data-protection purposes, the data controller is:

Reforma Café.

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2. Information we may collect

Depending on how you interact with us, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Information included in an enquiry or message

  • Details relating to an event, catering or group-booking enquiry

  • Your communication preferences

  • Technical information such as your IP address, browser, device and operating system

  • Information about how you use our website

  • Cookie and consent preferences

  • Information you voluntarily provide through social media or other communication channels

 

Please do not send sensitive personal information through our website unless it is genuinely necessary.

 

3. How we collect information

We may collect personal information:

  • When you contact us through the website

  • When you email or telephone us

  • When you enquire about bookings, events or catering

  • When you subscribe to marketing communications, where available

  • When you interact with our social-media accounts

  • Automatically through cookies and similar technologies

  • Through third-party services such as Wix, Google Maps or website analytics tools

 

4. How we use your information

We may use your information to:

  • Respond to enquiries

  • Provide information about our café, menu or services

  • Manage event, catering or booking enquiries

  • Provide customer service

  • Operate, maintain and secure our website

  • Understand how visitors use the website

  • Improve our services and website experience

  • Send marketing communications where you have consented, or where otherwise permitted by law

  • Meet our legal, accounting and regulatory obligations

  • Prevent fraud, misuse or security threats

We will not sell your personal information.

 

5. Our lawful bases

Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

  • Contract: Where processing is necessary to provide a requested service or take steps before entering into an agreement.

  • Legitimate interests: Where processing is necessary to operate and improve our business, respond to customers, protect our website or understand the use of our services, provided your rights do not override those interests.

  • Consent: Where you agree to receive marketing communications or allow non-essential cookies.

  • Legal obligation: Where we must process or retain information to comply with the law.

You may withdraw consent at any time. This will not affect processing carried out before consent was withdrawn.

 

6. Marketing communications

We will only send promotional emails or messages where we have an appropriate lawful basis.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email

  • Contacting us at [insert contact email address]

We may still send essential service-related communications where necessary.

 

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning securely

  • Remember your preferences

  • Understand website traffic and visitor behaviour

  • Display embedded content or maps

  • Measure the effectiveness of our website and marketing

Non-essential cookies should only be activated after you have provided consent. Further information is available in our Cookie Policy.

 

8. Sharing your information

We may share personal information with trusted service providers where necessary, including:

  • Wix, which hosts and supports the website

  • Email and communication providers

  • Website analytics providers

  • Booking or enquiry-management providers

  • IT, security and website-support providers

  • Professional advisers, accountants or insurers

  • Government bodies, regulators or law-enforcement authorities where required

These organisations may only use the information for the agreed purpose and must protect it appropriately.

Links to external websites, including Reforma Club, Google Maps and social-media platforms, are governed by the privacy policies of those organisations.

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9. International transfers

Some providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate legal safeguards are in place, such as UK adequacy regulations or approved contractual protections.

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10. How long we keep your information

We only retain personal information for as long as reasonably necessary.

Typical retention periods may include:

  • General enquiries: up to 24 months after the last communication

  • Event or catering enquiries: up to six years where information relates to a completed transaction

  • Marketing records: until you unsubscribe or withdraw consent

  • Cookie-consent records: for the period needed to demonstrate your preferences

  • Financial and transaction records: for the period required by tax and accounting law

We may retain information for longer where necessary to establish, exercise or defend legal claims.

 

11. Data security

We use reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no website or internet transmission is completely secure. Please take care when sending information online.

 

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain processing

  • Request the transfer of information you provided

  • Withdraw consent

  • Complain about the way we handle your information

These rights are not absolute and may be subject to legal exemptions.

To exercise your rights, contact [insert contact email address]. We may need to verify your identity before completing a request.

 

13. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

 

14. External links

Our website may contain links to third-party websites. We are not responsible for their content, security or privacy practices. You should read the privacy policy of any external website you visit.

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15. Children’s information

Our website is not intended to collect personal information directly from children. If you believe a child has provided information without appropriate permission, please contact us.

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16. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services or legal obligations.

The latest version will be published on this page with its updated date.

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17. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Reforma Coffee
Inside Reforma Club
2 Blenheim Terrace
Leeds
LS2 9FJ

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info@reformacoffee.co.uk

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